Track and Process Digital Applications with Customer Voice & Power Automate

Track and Process Digital Applications with Customer Voice & Power Automate

Every customer application is unique, the additional evidence & supporting documents they need to provide depends on how they answer the questions. We can use Power Automate to send specific and personalised directions on what they need to do next after submitting an application.

Linking a customer voice response back to its originating invitation and related enquiry so that we can track all activities in one place. Ensuring any user can clearly see what is/was required and help move the application process along.

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Sending Digital Applications with Customer Voice & Power Automate

Sending Digital Applications with Customer Voice & Power Automate

This post will focus on sending a personalised, uniquely identifiable application form to a potential customer with dynamically generated email content from the simple click of a button of a business process flow. Customer Voice and Power Automate are a serious work force when combined!

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Handling ‘Run Flow’ failures from a business process flow

Handling ‘Run Flow’ failures from a business process flow

Current limitations mean you cannot use business rules on the ‘Run Flow’ button on the business process flow, so its entirely possible for a user to run the flow when the scenario is going to cause silent failure in the background. Lets look at how to mark a business process flow step as failed, so you can handle flow run failures - gracefully and informatively, in a user friendly manner!

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Digitising paper-based application forms with Customer Voice - it’s not just a survey tool!

Digitising paper-based application forms with Customer Voice - it’s not just a survey tool!

You read that right - I used customer voice for an application process. Well ok not just customer voice, my good friend Power Automate got pretty involved too. There are so many new features in Customer voice which make it so much more than just a survey tool!

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Citizen Can: Mastering Power Automate and Dataverse with George Doubinski

Citizen Can: Mastering Power Automate and Dataverse with George Doubinski

One ‘Citizen’ Developer and one ‘Real’ Developer combine forces to educate and empower the less technical among us with the simplified knowledge to unleash awesomely powerful functions in Power Automate without needing to be a ‘Real’ Developer.

Expand to save on thousands API calls; Relationships are complicated; Expand expanded no matter how deep; Call classic workflows from Power Automate; Pass parameters between classic and flow; Select like a boss; Row count and page.

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Filtering the ‘Regarding’ column in Power Automate

Filtering the ‘Regarding’ column in Power Automate

Triggering a Cloud Flow in Power Automate when an email is tracked ‘Regarding’ an Account record in Dynamics (or Dataverse) should be simple - but when your filter is throwing an error and Regarding (Type) is blank. You need to ask not once, but twice for the values you need!

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Invoices and accounting with model-driven Power Apps

Invoices and accounting with model-driven Power Apps

A simple yet powerful model-driven Power App making the invoicing and accounting tortures for my micro enterprise a little more bearable! Key functionality includes record work items, generate invoices, track payments, capture expenses and produce financial reports.

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Face the fear of $expand and get the lookup values you deserve in Power Automate
Power Automate Amey Holden Power Automate Amey Holden

Face the fear of $expand and get the lookup values you deserve in Power Automate

Power Automate and lookup fields are problematic - especially when you are trying to send notifications which include information about records which includes lookup fields.

For example - sending an email about a contact who works at a company called ‘ Vegemite’ comes back as ‘eca9ea6f-c96b-ea11-a811-000d3a58d840‘. I’m not sure about you, but me and most my customers don’t speak '“GUID”.

You can use the ‘Get Records’ action but its not so friendly of the API calls nor so efficient. Come with me on a journey to understand the power of the ‘Expand Query’ to solve all your lookup GUID issues!

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From Azure Queues to model-driven Power Apps for social media analytics

From Azure Queues to model-driven Power Apps for social media analytics

The second step in creating an immersive, AI enriched social media monitoring and analysis model driven app. Retrieving messages from an Azure queue which is full of AI enriched data and displaying it to our users in meaningful and enjoyable ways

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Azure, JavaScript & PCF: Level Up Social Media Monitoring & Analysis

Azure, JavaScript & PCF: Level Up Social Media Monitoring & Analysis

An immersive, AI enriched social media monitoring and analysis model driven app to monitor any Twitter hashtags or mentions of your choice! Built on the Power Platform, integrated with Azure, leveraging JavaScript & Power Apps Component Framework (PCF), visualised in a Power App!

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VIDEO: When Power Platform and JavaScript worlds collide

VIDEO: When Power Platform and JavaScript worlds collide

Integrating the web platform with Model Driven Apps can seem quite daunting, these platforms can seem so big and complex. Never fear, that's where the Power Platform can help. With a few bits of integration, we can pull data from social media sites, plug it into a web app, enrich the data with Azure powered artificial intelligence and surface the data back up to Model Driven Apps for a user friendly (and enjoyable) social media monitoring.

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VIDEO: Virtual Quizzes (#PPPQ) and Community Engagement with Power Platform

VIDEO: Virtual Quizzes (#PPPQ) and Community Engagement with Power Platform

The story so far on how the virtual Power Platform Pub Quiz initiative #PPPQ is leveraging the power of the platform to run live virtual quiz events featuring trivia questions across the power platform stack. t’s a true showcase of how the Microsoft Community & Power Platform come together to help us learn, engage and connect with each other despite being physically apart.

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Microsoft Business Applications and Power Platform - Powered by Azure

Microsoft Business Applications and Power Platform - Powered by Azure

They say a picture tells a thousand words and I’ve had enough of waving my hands around trying to explain what the power platform is and how it fits into the Microsoft ecosystem. So I made my own diagram - I hope you will find this as useful as I have!

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