Make Forms in Customer Insights Journeys a little bit more beautiful
Dynamics 365 Marketing Amey Holden Dynamics 365 Marketing Amey Holden

Make Forms in Customer Insights Journeys a little bit more beautiful

A little collection of tips and HTML/CSS tweaks you can easily do on a Form in Customer Insights Journeys to make it look a little bit more dapper and professional. It’s all easy CopyPasta™ so no coding knowledge is required! Including:

  • How to view the latest version of the form instantly.

  • Using the themes and why they sometimes don’t seem to work

  • Navigating & Searching in the Form HTML

  • Update the web page tab name

  • Customise the post form submit image

  • Change checkbox and radio button colours

  • Wrangle the field & label spacing

  • Make fields read-only

  • Update the Favicon on the ‘Preference center’ of Compliance Profiles

  • Add tooltips

  • Customise the ‘Please match the format requested’ description to explain the requested format

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Mapping Lookup values from Dynamics 365 Marketing Form Submissions with Power Automate

Mapping Lookup values from Dynamics 365 Marketing Form Submissions with Power Automate

How to make sense of lookup responses in a Marketing Form submission, when the form response says {"Id":"b580cd20-8e2a-ee11-bdf4-0022482578b5","LogicalName":"amey_country"} but what it actually means is ‘Australia’. If your users can’t speak GUID then this ones for you.

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Mapping Option Sets/Choice Labels from Dynamics 365 Marketing Form Submissions to Custom Tables with Power Automate

Mapping Option Sets/Choice Labels from Dynamics 365 Marketing Form Submissions to Custom Tables with Power Automate

How to make sense of option set/choice responses in a Marketing Form submission, when the form response says ‘15’ but what it actually means is ‘My dog ate my homework’. If your users can’t speak integer then this ones for you.

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Which web page was my Dynamics 365 Marketing form submitted from?
JavaScript, Dynamics 365 Marketing Amey Holden JavaScript, Dynamics 365 Marketing Amey Holden

Which web page was my Dynamics 365 Marketing form submitted from?

How to use the same dynamics 365 marketing embedded form on multiple pages in your website, and being able to know which web page the form was submitted from.

For example you have a general enquiry form which is a request for more details, you embed this on multiple pages about various services you offer. It is valuable to know which service the enquiry is about, without relying on the customers message to tell you or having to create different forms for each page with a hidden field set to a default value.

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Mapping Dynamics 365 Marketing Form Submissions to Custom Tables with Power Automate

Mapping Dynamics 365 Marketing Form Submissions to Custom Tables with Power Automate

Marketing forms in Dynamics 365 are great for creating and updating contact and/or lead records, but not much else. The documented way to handle form submissions beyond lead or contact is to build a classic workflow but that in itself is very restrictive. By moving the automation into a Power Automate flow it opens up many more doors in terms of generation submission reports, notifications and sophisticated record manipulation that cannot be achieved with classic workflows alone.

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