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Delivering Redundancy – how to design yourself out of a job
In this article we explore how to nurture empowered users through each stage of the project engagement, learnt from my experiences, successes and failures in reaching redundancy.
The Power of Dynamics – Proving it’s not “Just a CRM”
As a Dynamics Consultant specialising in Customer Engagement (i.e. CRM), I regularly come up against user misconceptions and presumptions of what D365 is or what it does. I often want to lie on the floor and commence a kicking and screaming tantrum along the line of “it’s not just a CRM!”.