Emails not tracking to Dynamics 365

Dynamics 365Dynamics 365 for Outlook
Written By Amey Holden

Scenario:

SetPersonalOptions.png

Dynamics 365 for Outlook has been deployed, definitely working and got the million settings right to allow manual tracking & set regarding of emails

Personal settings are set to “All email messages“

Most of the emails are automatically tracking - but some are not - why oh why?

Reason:

All the emails which were being automatically routed to another folder, were not getting tracked - not sure if this is a designed feature or a bug but damn its annoying!

Solution:

Update the routing rules to add a category for ‘Tracked to Dynamics 365’ - bazinga!

TracktoDynamicsCategory.png



Amey Holden
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